Free shipping over 50€
14 days return period
Fast delivery
4.7/5
online@11-11.si +386 (0)4 20 19 780

General Terms and Conditions

Prices

All product prices are listed in EUR and include value added tax (VAT). Prices are valid on the day of the order and may change daily, without prior notice.

Prices shown "crossed out/instead of" are the previous selling prices of items in our stores.

Orders - Purchase Steps

1.) You can order goods 7 days a week, 24 hours a day.

Before placing your order, you can edit the contents of your shopping cart. In the cart, you can add products, change quantities, and delete individual items. Once you're sure you want to purchase the items in your cart, click "place order." If you're purchasing for the first time, click the "create account" button. If you're already registered, simply enter your email address and password. As a registered user, you'll be able to view your orders. For communication regarding delivery, please check that your delivery address and phone number are correct. In the delivery menu, you can view any applicable shipping costs. Confirm your purchase by clicking "confirm order." You will receive an order confirmation immediately at the email address you provided.

Some items do not have a "shopping cart." These items can be ordered via email at info@11-11.si or by phone at +386 42 019 780, and can be picked up at our stores, or we will arrange pickup/shipping.

2.) Order confirmed - contract concluded

The seller reviews the order within a maximum of 48 hours (business days, Mon-Fri), checks availability, and either confirms the order or rejects it with a reason. The seller reserves the right to call the customer at their phone number. Upon confirming the order, the seller notifies the buyer by email of the expected delivery date.

3.) Goods shipped

The seller packs and ships the goods within the promised timeframe, along with the original invoice and any instructions and warranty card.

4.) Storage of the order/contract

The confirmed order/contract is stored electronically on the server of Žiga Šport d.o.o., Šuceva ulica 21, 4000 Kranj. The buyer can obtain a copy of the contract by sending a request via email to info@11-11.si.

Delivery

We guarantee immediate delivery (within two business days) of all ordered goods from our stock.

All items marked with a shopping cart during your purchase process are currently actually in stock in our store. Exceptions may only occur in cases of multiple simultaneous orders for the last remaining items. In such cases, priority for first delivery goes to the order placed first. Of course, we will do our best to also deliver the remaining orders whenever possible.

If you would like to purchase a similar product but cannot find it in our store, please call us or write to us via email.

Delivery of ordered goods is carried out by our contracted partner, Pošta Slovenije. All orders will be shipped the same or next business day (provided the goods are in stock). We do not process shipments on Saturdays, Sundays, or public holidays. For special requests, please note them in the "remarks" field at the bottom of your order. Delivery is made to the address you provided during registration or ordering. If you are not home at the time of delivery, the courier (Pošta Slovenije) will hand your package to your local post office and leave a collection notice at your address. Should the stock run out, we will notify you immediately and present alternative offers or inform you of the delivery date for the ordered items. Personal pickup of ordered goods at our store is also possible.

Delivery is free for all orders over €150; shipping costs for orders under €150 amount to €4.99 and are uniform across Slovenia. *Exception: GLS parcel locker

Returns

The buyer can return ordered goods for any reason within 14 days of receipt. It is also sufficient for the buyer to notify us in writing within 14 days that they are withdrawing from the order, without having to state a reason for their decision. In this case, the buyer must return the unused and undamaged goods in their original packaging within the following 14 days. We will refund the purchase price for the returned goods to the buyer's bank account within 14 days at the latest. If returning a product purchased through the online store using the welcome code (also referred to as a gift code), worth €10, the purchase price of the item will be taken into account for the refund. The gift code cannot be carried over to a future purchase. The code can only be used once. Any return costs are borne by the buyer. If returning a product purchased through Leanpay installment payments, no money is refunded; instead, a gift voucher is issued in the value of the purchased items.

Items that, due to their nature, cannot be returned by mail will be collected, upon the seller's instruction, by a delivery service designated by the seller. The costs of returning such items are borne by the buyer.

Return of damaged shipments

If a package is damaged, missing contents, or shows signs of having been opened, the buyer must initiate a complaint procedure with the delivery carrier (Pošta Slovenije) and notify us of this. Together, we will work to resolve the complaint as quickly as possible.

Legal notice before purchasing a Garmin device

Before purchasing a specific Garmin device, the consumer/buyer agrees to familiarize themselves with the functionality, compatibility, interoperability, and all other necessary features of the device, available in text and/or visual form as well as through video content and instructions on the extensive media content on the seller's website https://11-11.si/ and on the manufacturer's website https://www.garmin.com/sl-SI/

The buyer agrees that, prior to purchase, they are familiar with device compatibility and the minimum requirements for using the Garmin Connect Mobile app and Bluetooth technology, available at: https://support.garmin.com/sl-SI/?faq=pvL8aWsaLU2iKyvF8VrpP9

Important instructions before use:

If the product does not suit you visually, in design, or in size, do not switch it on/power it up or try pressing the buttons, as turning on the device means it has been used and activated, and it can no longer be sold as new or unused. The buyer loses the right to a refund if the device has been registered. Registered Garmin devices always retain their registration record regardless of a factory reset, and unfortunately Garmin is unable to unregister the device or delete the registration.

Complaints

If the goods do not have the characteristics that the seller expressly promised, if the seller has sent the wrong items, in the wrong quantity, wrong color, or if the goods otherwise deviate from the buyer's order, then the buyer may file a complaint regarding the goods. By prior arrangement with the seller, it is also possible to return the goods by mail; otherwise, the return is carried out in person at the store.

Warranty

The manufacturer is legally obligated to provide the buyer with a warranty for the flawless operation of the purchased goods. The buyer can exercise the warranty directly with the manufacturer or their authorized service center. The buyer can exercise the warranty using the warranty card and the seller's invoice.

The manufacturer is obligated to carry out the warranty repair within 45 days of receiving the goods; otherwise, the item must be replaced with another equivalent and flawless item. The buyer can also exercise the warranty with the seller, but the provision of the previous paragraph still applies in this case as well.

The return of goods under warranty is carried out in accordance with the conditions specified by the manufacturer on the warranty card.

If you wish to return a package at our expense, this must be arranged in advance.

Non-conformity of goods under the provisions of the ZVPot-1 (Consumer Protection Act)

I. CONFORMITY REQUIREMENTS

Article 71
(seller's liability for non-conformity of goods)

The seller shall deliver to the consumer goods that meet the requirements set out in Articles 72, 73, and 74 of this Act, where applicable, and shall be liable for any non-conformities the goods had at the time of delivery.

Article 72
(subjective requirements for conformity of goods)

Goods are in conformity with the sales contract in particular when, where applicable:

  1. they correspond to the description, type, quantity, and quality, and possess the functionality, compatibility, interoperability, and other characteristics required by the sales contract;
  2. they are fit for the particular purpose for which the consumer requires them and which the consumer made known to the seller at the latest at the time of conclusion of the sales contract, and to which the seller has agreed;
  3. they are supplied with all accessories and instructions, including installation instructions, as specified in the sales contract; and
  4. they are updated as specified in the sales contract.

Article 73
(objective requirements for conformity of goods)

In addition to meeting the requirements of the previous article, the goods must also:

  1. be fit for the purposes for which goods of the same type are normally used, taking into account, where applicable, other regulations, technical standards or, in the absence of such technical standards, applicable industry codes of conduct for the specific sector;
  2. be of the quality and correspond to the description of the sample or model that the seller made available to the consumer prior to the conclusion of the sales contract, where applicable;
  3. be supplied with such accessories, including packaging, installation instructions, or other instructions that the consumer may reasonably expect to receive, where applicable; and
  4. be of such quantity and possess such characteristics and other properties, including in relation to durability, functionality, compatibility, and safety, as is normal for goods of the same type and which the consumer may reasonably expect given the nature of the goods and taking into account any public statement made in advertising or labeling by or on behalf of the seller or other persons in earlier links of the contractual chain, including the manufacturer, unless the seller proves that:
  • they were not aware of the public statement and could not reasonably have been expected to be aware of it,
  • the public statement had been corrected by the time of conclusion of the sales contract in the same or comparable manner in which it was made, or
  • the public statement could not have influenced the decision to purchase the goods.

Article 74
(objective requirements for conformity of goods with digital elements)

(1) In the case of goods with digital elements, the seller shall ensure that the consumer is informed of updates, including security updates, that are necessary to maintain the conformity of the goods with digital elements, and that these updates are supplied to the consumer for a period:

  • that the consumer may reasonably expect given the type and purpose of the goods and digital elements, and taking into account the circumstances and nature of the contract, where the sales contract provides for a single supply of digital content or a digital service, or
  • of two years from the delivery of the goods with digital elements, where the sales contract provides for a continuous supply of digital content or a digital service over a certain period, or
  • during which the digital content or digital service must be supplied in accordance with the sales contract, where the sales contract provides for a continuous supply of digital content or a digital service over a period longer than two years.

(2) Where the consumer fails to install, within a reasonable time, updates supplied in accordance with the previous paragraph, the seller shall not be liable for any non-conformity resulting solely from the lack of the relevant update, provided that:

  • the seller informed the consumer of the availability of the update and the consequences of failing to install it, and
  • the failure of the consumer to install the update or to install it correctly was not caused by any shortcoming in the installation instructions provided to the consumer.

Article 75
(exemption of the seller's liability for non-conformity of goods)

The seller shall not be liable for non-conformity of the goods resulting from failure to meet the objective conformity requirements set out in Article 73 of this Act and the previous article if the seller specifically informed the consumer, at the time of conclusion of the sales contract, that a particular characteristic of the goods deviates from the objective conformity requirements set out in Article 73 of this Act and the previous article, and the consumer expressly and separately accepted this deviation at the time of conclusion of the sales contract.

Article 76
(non-conformity due to incorrect installation)

(1) If installation forms part of the sales contract and is carried out by or is the responsibility of the seller, any non-conformity resulting from incorrect installation of the goods shall be regarded as non-conformity of the goods.

(2) If the consumer installs goods, which are intended to be installed by the consumer themselves, incorrectly due to shortcomings in the installation instructions provided by the seller, or in the case of goods with digital elements, by the seller or the company supplying the digital content or digital service, any non-conformity resulting from incorrect installation of the goods shall be regarded as non-conformity of the goods.

Article 77
(rights of third parties)

Where a restriction resulting from the infringement of the rights of a third party, in particular intellectual property rights, prevents or restricts the use of goods in accordance with Articles 72, 73, 74, and 75 of this Act, the consumer shall be entitled to remedies for non-conformity of goods in accordance with this chapter, unless another law provides for the nullity or annulment of the sales contract due to infringement of the rights of third parties.

II. LIMITATION PERIOD AND PROHIBITION OF LIMITATION OR EXCLUSION OF LIABILITY

Article 78
(warranty period)

(1) The seller shall be liable for any non-conformity of the goods that exists at the time of delivery and which becomes apparent within two years of the delivery of the goods.

(2) The previous paragraph, without prejudice to the first paragraph of Article 74 of this Act, shall also apply to goods with digital elements.

(3) In the case of goods with digital elements, where the sales contract provides for a continuous supply of digital content or a digital service over a certain period, the seller shall be liable for any non-conformity of the digital content or digital service that arises or becomes apparent within two years of the delivery of the goods with digital elements.

(4) In the case of goods with digital elements, where the sales contract provides for a continuous supply of digital content or a digital service for a period longer than two years, the seller shall be liable for any non-conformity of the digital content or digital service that arises or becomes apparent during the period in which the digital content or digital service is to be supplied in accordance with the sales contract.

(5) If the subject of the sales contract is used goods, the seller and the consumer may agree on a shorter period of seller's liability than that specified in paragraphs one to four of this article, but this period may not be shorter than one year.

Article 79
(prohibition of limitation or exclusion of liability)

(1) The seller's liability for non-conformity of goods, as set out in this Act, may not be limited or excluded by a contractual provision.

(2) A contractual provision contrary to the previous paragraph shall be null and void.

III. BURDEN OF PROOF

Article 80
(general provisions)

(1) It shall be presumed that the non-conformity of the goods already existed at the time of delivery if it becomes apparent within one year of the delivery of the goods, unless the seller proves otherwise or unless this presumption is incompatible with the nature of the goods or the nature of the non-conformity.

(2) In the case of goods with digital elements, where the sales contract provides for a continuous supply of digital content or a digital service over a certain period, the seller shall bear the burden of proof as to whether the digital content or digital service was in conformity during the period referred to in paragraphs three and four of Article 78 of this Act, if the non-conformity becomes apparent during that period.

IV. REMEDIES FOR NON-CONFORMITY

Article 81
(remedies and other rights of the consumer)

(1) In the case of non-conformity of goods, the consumer, who has notified the seller of the non-conformity of the goods, shall, subject to the conditions and order set out in this section, be entitled to:

  1. require the seller to bring the goods into conformity free of charge;
  2. demand a proportionate reduction of the purchase price or withdraw from the sales contract and demand a refund of the amount paid.

(2) The consumer may withhold payment of the remaining part of the purchase price, or part of that remaining part, until the seller fulfills its obligations under this section. The consumer exercises this right by a statement informing the seller of their decision.

(3) In any case, the consumer also has the right to demand compensation for damages from the seller, in particular reimbursement of the costs of materials, spare parts, labor, transmission, and transport of the goods incurred as a result of exercising the remedy referred to in paragraph one of this article.

Article 82
(bringing goods into conformity)

(1) The consumer may require the seller, within a reasonable time from the moment they inform the seller of the non-conformity, not exceeding 30 days, to bring the goods into conformity free of charge without significant inconvenience to the consumer, taking into account in particular the nature of the goods and the purpose for which the consumer requires the goods.

(2) The period referred to in the previous paragraph may be extended to the shortest time necessary to complete the repair or replacement, but for no more than 15 days. In determining the extended period, the nature and complexity of the goods, the nature and severity of the non-conformity, and the effort required to complete the repair or replacement shall be taken into account. The seller shall inform the consumer of the number of days by which the period is extended and the reasons for the extension before the expiry of the period referred to in the previous paragraph.

(3) Conformity of the goods shall be deemed to have been brought about free of charge if the seller also bears the cost of any necessary expenses incurred in bringing the goods into conformity, in particular the costs of shipping, transport, labor, or materials.

(4) In order to bring the goods into conformity, the consumer may choose between repair of the goods and replacement of the goods with new, flawless goods, unless:

  • fulfillment of the chosen remedy is impossible, or
  • fulfillment of the chosen remedy would impose disproportionate costs on the seller compared to the other remedy, taking into account all circumstances.

(5) The circumstances referred to in the second indent of the previous paragraph are in particular the value the goods would have had if they were not non-conforming, the significance of the non-conformity, and the possibility of providing the consumer with the other remedy without significant inconvenience.

(6) The seller may refuse the consumer's remedy for bringing the goods into conformity if repair and replacement are not possible or if they would cause the seller disproportionate costs, taking into account all circumstances, including those referred to in the previous paragraph.

(7) Where repair or replacement of the goods is necessary to bring about conformity, the consumer shall make the goods available to the seller. Where replacement of the goods is necessary to bring about conformity, the seller shall take back the replaced goods at their own expense.

(8) Where goods that have been installed in accordance with their nature and purpose before the non-conformity became apparent need to be removed for the purpose of repair or replacement of the goods, the obligation to repair or replace the goods shall also include the removal of the non-conforming goods and the installation of the replacement or repaired goods, or the covering of the costs of this removal and new installation.

(9) The consumer shall not be required to pay for the normal use of the replaced goods during the period prior to replacement.

Article 83
(price reduction and withdrawal from the sales contract)

(1) The consumer may demand a proportionate reduction of the purchase price or withdraw from the sales contract in any of the following cases:

  • the seller has not repaired or replaced the goods, or, where applicable, has not completed the repair or carried out the replacement of the goods in accordance with this Act, or has refused the consumer's remedy for bringing the goods into conformity in accordance with paragraph six of the previous article;
  • non-conformity persists despite the seller's attempt to bring about conformity;
  • the nature of the non-conformity is such that it justifies an immediate proportionate reduction of the purchase price or withdrawal from the sales contract, or
  • the seller has declared, or it is clear from the circumstances, that the seller will not bring the goods into conformity within a reasonable time or without significant inconvenience to the consumer.

(2) Notwithstanding the previous paragraph, the consumer may withdraw from the sales contract and demand a refund of the amount paid if the non-conformity appears within less than 30 days of the delivery of the goods.

(3) If the consumer demands a proportionate reduction of the purchase price, the reduction shall be proportionate to the decrease in value of the goods received by the consumer compared to the value the goods would have had if they were conforming.

(4) The consumer shall exercise withdrawal from the sales contract by a statement informing the seller of the decision to withdraw from the sales contract.

(5) Where the non-conformity relates only to part of the goods delivered under the sales contract, and there is grounds for withdrawal from the sales contract in accordance with paragraph one or two of this article, the consumer may withdraw from the sales contract in relation to those goods and any other goods acquired together with the non-conforming goods, if the consumer cannot reasonably be expected to keep only the goods which are in conformity.

(6) Where the consumer withdraws from the sales contract, the consumer shall return the goods to the seller at the seller's expense.

(7) The consumer may not withdraw from the sales contract if the non-conformity is merely minor. The burden of proof as to whether the non-conformity is minor shall rest with the seller.

Article 84
(notification of non-conformity and inspection of goods)

(1) The consumer may exercise their rights arising from non-conformity if they notify the seller of the non-conformity within two months of the day the non-conformity was discovered.

(2) The consumer shall accurately describe the non-conformity in the notification of non-conformity.

(3) The consumer may communicate the notification of non-conformity to the seller in person, for which the seller shall issue a confirmation, or send it to the store where the goods were purchased, or communicate it to the seller's representative with whom they concluded the sales contract.

(4) The consumer shall enable the seller to inspect the goods which the consumer claims to be non-conforming.

Article 85
(existence of non-conformity)

If the existence of non-conformity of the goods is disputed, the seller shall notify the consumer thereof in writing within eight days of receiving the consumer's remedy claim.

Article 86
(period for refund of amount paid or part of the purchase price)

(1) Where the consumer withdraws from the sales contract, the seller shall refund the amount paid to the consumer without delay, but no later than within eight days of receiving the goods or proof that the consumer has sent the goods back.

(2) Where the consumer, in accordance with paragraph three of Article 83 of this Act, demands a proportionate reduction of the purchase price, the seller shall refund part of the purchase price within eight days of receiving the request for a proportionate reduction of the purchase price.

Article 87
(loss of rights)

The rights referred to in paragraph one of Article 81 of this Act shall lapse two years from the day the consumer notified the seller of the non-conformity of the goods.

Exercising the right to non-conformity of goods

The buyer must notify us of any non-conformity, along with an accurate description thereof, no later than within two months of the day the defect was discovered. If more than two years have passed since the item was received, it is no longer possible to exercise the right to non-conformity. At the same time, the buyer must allow the item to be inspected.

The right to exercise non-conformity of goods is more precisely regulated by the provisions of the ZVPot-1 (Consumer Protection Act).

Gift Vouchers

General terms of use for gift vouchers

Purchasing gift vouchers

Gift vouchers can be purchased:

  • in our physical Šport 11 store, where the buyer can choose any amount for the gift voucher,
  • in our online store www.11-11.si, where gift vouchers are available in the following denominations: €10, €25, €50, and €100.

Receipt and form of the gift voucher

When purchased in the online store, the buyer receives the gift voucher in the form of a unique discount code, sent to the email address provided when placing the order. Gift vouchers purchased in the physical store are issued in physical form and include a unique number and issue date.

Use and redemption of gift vouchers

  • A gift voucher can only be redeemed in full – partial redemption is not possible.
  • The gift voucher is valid exclusively for purchasing products in the online store www.11-11.si or the physical Šport 11 store.
  • In the online store, the buyer can enter the voucher code in the coupon field in the shopping cart.
  • Only one gift code can be used per order.
  • If the purchase value is lower than the value of the gift voucher, the difference will not be refunded and cannot be carried over to a future purchase.
  • If the purchase amount is higher than the value of the voucher, the buyer pays the difference using the chosen payment method.

Validity of gift vouchers

  • Gift vouchers are valid for 12 months from the date of issue.
  • After the gift voucher expires, it can no longer be redeemed, and no refund of its value can be requested.

Limitations and liability

  • A gift voucher cannot be exchanged for cash and cannot be used to purchase other gift vouchers.
  • We assume no liability in the event of loss, theft, or unauthorized use of a gift voucher code.
  • A gift voucher is treated as a means of payment, so we do not issue a cash receipt for it, but rather a voucher issuance confirmation.

Returns and complaints

  • In the case of returning products purchased with a gift voucher, the value is refunded in the form of a new gift voucher, if the entire purchase price was paid with the voucher.
  • If part of the amount was paid with another payment method, the corresponding portion is refunded in the same form.

For additional information or assistance with purchasing or using a gift voucher, you can contact us via email at info@11-11.si or visit us in our physical store.

Promo Codes

Using a promo code:

- Inside the cart, where your selected item is located, you will find a field for entering a promo code.

- Enter the promo code in the code field.

- Click the "apply code" button to activate the code.

- If the code is valid, the system will automatically apply the discount that the entered code represents.

- If the code is not valid, the system will notify you that you have entered an incorrect code.

- Promo codes do not apply to the purchase of Šport 11 gift vouchers.

- The welcome gift code (€10) can be used only once and applies only to the first order placed

*Only one promo code can be used per individual purchase.

Notifications and newsletter sign-up

By placing an online order, the buyer agrees that their email address will be used to notify them of news, promotions, offers, and other marketing content from Žiga Šport d.o.o. / Šport 11 (mailing list).

The buyer may unsubscribe at any time from promotional messages:

  • by clicking the "Unsubscribe" link, found in every email received, or

  • by sending a request to the email address online@11-11.si.

Unsubscribing from the newsletter does not affect the processing of your order or other notifications necessary for completing your purchase (e.g. order confirmation, delivery notification).

Complaints and disputes

The seller complies with applicable consumer protection legislation. The seller must confirm receipt of a complaint within 5 business days and keep the buyer informed of the progress of the procedure. The seller is aware that an essential characteristic of a consumer dispute, at least as far as court resolution is concerned, is the disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle preventing a consumer from initiating a dispute before a court. Therefore, the seller makes every effort to resolve any disputes amicably.

In the event of problems, the buyer can contact the seller Žiga šport d.o.o. by phone at +386 42 019 780 or by email at info@11-11.si. A complaint may be submitted via email or in writing to the company's registered office, Žiga Šport d.o.o., Šuceva ulica 21, 4000 Kranj.

Out-of-court settlement of consumer disputes

In accordance with legal regulations, Žiga Šport d.o.o. does not recognize any provider of out-of-court settlement of consumer disputes as competent to resolve a consumer dispute that a consumer could initiate in accordance with the Out-of-Court Settlement of Consumer Disputes Act.

In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC, Žiga Šport d.o.o. publishes a link to the online dispute resolution platform (ODR). The platform is available to consumers here: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.showHYPERLINK "https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL"&HYPERLINK "https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL"lng=SL.

Items on the website

We allow for the possibility of errors in entering technical specifications and product descriptions. Product images may differ from the actual items. The manufacturers of Focus, Santa Cruz, Cervelo, Giant, Early Rider, and Kross bikes reserve the right to make technical changes to their bikes without prior notice. The equipment on individual bikes may differ from that stated in the item descriptions.

Prices and Order Cancellation

We strive to ensure that all prices shown on our website are accurate, but errors may occasionally occur. If we discover an error in the price of an item you have ordered, we reserve the right to cancel the order, even if it has already been confirmed and paid for. In such a case, we will immediately refund the full amount using the same method as the original payment. We also reserve the right, at our sole discretion and for any reason, to cancel any order, including but not limited to price errors, product unavailability, or suspicion of fraudulent activity.