Privacy Policy

At Žiga Šport d.o.o., we recognize how important the security of your personal data is, which is why we have always devoted great attention to protecting your personal data.

We invite you to read below how the company Žiga Šport d.o.o. handles your personal data.

You will learn which personal data we collect about you, on what basis we collect it, and for what purposes we process it.

The privacy policy of Žiga Šport d.o.o. complies with the law of the Republic of Slovenia and the GDPR.

Includes:

• contact details of Žiga Šport d.o.o. and contact details of the Data Protection Officer,
• legal bases and purposes of processing personal data,
• types of personal data we collect,
• the use of cookies and similar technologies,
• privacy settings management,
• disclosure of personal data,
• retention periods for personal data,
• personal data protection,
• the rights of individuals regarding personal data, including the right to lodge a complaint,
• changes to the privacy policy.

Purposes and use of data:

Žiga Šport d.o.o. collects, records, organizes, stores, discloses, and otherwise processes the personal data that we have about you for various purposes.

Identification of the individual:

• for providing user support
• in the case of a purchase, for the purpose of order fulfillment (supply, delivery of products, issuing an invoice, handling any potential customer claims (complaints, warranties)
• for storing purchase history
• for carrying out any debt collection procedures and for its own accounting and tax purposes
• For the purpose of direct marketing – with free e-newsletters we inform you about what is happening at Žiga Šport d.o.o.-Šport 11/11, general information, and promotional offers available from Žiga Šport d.o.o. in its stores and on the website www.11-11.si.
• for conducting marketing analyses
• for the purpose of participating in prize draws.

Purpose of use of the GSM number:

• notifying about product availability or incorrect orders, and assisting the user with the purchase.

What personal data do we collect?

• basic personal data: first and last name, date of birth, email address, residential address, delivery address, telephone number, and password to ensure the security and use of our services.
• information about the online store user account.
• information about the purchase and the method of payment
• we collect technical information about your browser, computer, or mobile device

What are cookies and why are they necessary?

A cookie is a small text file that a website sends to your browser when you visit. This way, the website recognizes you, remembers information about your visit, and provides you with a friendlier and simpler online service. With the help of cookies, we tailor the content on our website, remember your preferences, and record visits to our online store. Browsing our online store is more pleasant, faster, and above all more efficient with cookies.

Cookies are not malicious code and do not collect any information from your computer!

The amended Electronic Communications Act, which entered into force at the beginning of 2013, introduced new rules regarding the use of cookies and similar technologies for storing information or accessing information stored on a user's computer or mobile device.

An individual has a constitutional and statutory right to the protection of their data—the right to self-determination over their informational privacy—and in this sense cookies constitute an intrusion into their privacy. For this very reason, the new legislation restricts the use of cookies.

The new legislation does not prohibit the use of cookies but tightens the rules—regarding the conditions under which and how cookies and similar technologies may be used. The key point is that website users must be informed about cookies and must be offered a choice as to whether they want the website to track their online activities in this way.

LIST OF COOKIES

• CART - Cart management
• CATEGORY_INFO - Managing sales groups
• CUSTOMER - User identification
• CUSTOMER_AUTH User identification
• CUSTOMER_INFO - User identification
• CUSTOMER_SEGMENT_IDS - User identification
• EXTERNAL_NO_CACHE - Website settings
• FRONTEND - User identification
• GUEST-VIEW - Website settings
• LAST_CATEGORY - Managing sales groups
• LAST_PRODUCT - Product management
• NO_CACHE - Website settings
• PERSISTENT_SHOPPING_CART - Shopping Cart Management
• USER_ALLOWED_SAVE_COOKIE - Website settings
• VIEWED_PRODUCT_IDS - Product management
• __UTMA Website view statistics - Google Analytics
• __UTMB Website page view statistics - Google Analytics
• __UTMC Website visit statistics - Google Analytics
• __UTMZ Website view statistics - Google Analytics

User account settings - management

User account updates. The individual is required to provide accurate and complete information. A registered user can update or change any of their personal data for the online store user account in the user account settings.

Closing a user account. If you would like to close your online store user account, you can do so at any time by sending a request to close the user account to info@11-11.si. The account will be closed no later than within 7 working days. Certain personal data about you that we process on the basis of a contract cannot be deleted, in accordance with tax law regulations on the retention of records concerning order fulfillment, complaint resolution, or product returns.

Personal data and their disclosure

We commit to not disclosing the user's data to any third party.

Contracted processors. We may share your personal data with parties with whom we have entered into agreements for the processing of your personal data.

Purposes of disclosure: support, order delivery, or payment processing. They can access only the personal data they strictly need to provide the services they perform for us. They are required to protect your personal data.

Public information.

Personal data protection

To ensure the highest possible security of your personal data, we use several technical and organizational tools and measures. We strive for the highest level of security of your personal data, but we cannot guarantee 100% security of the personal data provided and are not responsible for theft, destruction, loss, or intentional/unintentional disclosure of personal data or information.

During the ordering process, all data is protected during transmission against unauthorized access using the SSL web security protocol (http://en.wikipedia.org/wiki/Secure_Sockets_Layer).

By clicking the icon, you can verify the validity of the SSL certificate for the server www.11-11.si

When paying by credit card or via the BrainTree system, you enter the data on the websites of the BraiTree company from the PayPal group. After entering the data and its verification by these companies, you will be redirected back, where the order will be completed.

The Šport 11/11 online store therefore does NOT STORE any credit card information on its servers.

How long do we retain personal data?

basic personal data: first and last name, date of birth, email address, residential address, delivery address, telephone number and password: permanently or until revoked by its holder

Fundamental rights of the individual

At Žiga Šport d.o.o., we always enable the exercise of individuals' rights.

Right to be informed:

An individual has every right to know which personal data about them we collect, for what purpose and for how long, from where we obtain the personal data, and who else processes it.

Right to erasure:

An individual may, at any given time, request that the company Žiga Šport, d.o.o. delete their personal data.

Right to rectification:

If an individual notices that their personal data that we store is incomplete or incorrect, they have the right to request correction or completion.

Right to restriction of processing. An individual may request that their personal data be specifically marked and excluded from any processing. The restriction of processing is time-limited and not permanent like erasure.

Right to data portability. An individual may, at any time, request that their personal data be provided to them or transferred to a controller of their choice.

Right to object:

Right to withdraw consent. An individual may withdraw their consent for the purpose of processing personal data at any time.

At Žiga Šport d.o.o., we reserve the right to modify the privacy policy. All changes will be posted on this page.

Personal data controller and contact:

The controller of personal data is Žiga Šport d.o.o., Šuceva Street 21, 4000 Kranj.

All questions regarding this Privacy Policy, the confidentiality of your personal data, the manner of processing, or your requests concerning the exercise of rights related to personal data may be addressed to the responsible and/or authorized person for data protection at Žiga Šport d.o.o. Questions are accepted at the email address info@11-11.si.

Thank you for your understanding, we wish you a pleasant experience using our website!

For any additional questions, we are available via email.

team Sport 11/11